FAQ

 BRAND STUDIO

MANAGERS & ADMIN ONLY

A

Data templates take AT LEAST 48 hours for approval. Please remember to update the numbers and sourcing in the design before submitting for approval. Please send the data you used to create these designs to Sydney Lasar, slasar@houlihanlawrence.com – our data team needs this for approval. 

Q

Why have my data templates not been approved? 

You will receive this error message if you have Brand Studio open in multiple tabs and are signed in as multiple users. The best way to avoid this, is make sure you only ever have Brand Studio open in one tab, especially if you're "becoming" agents.

A

Q

I keep getting an "action forbidden" error message when trying to save a design, what do I do?

Once you are logged in as yourself, follow the steps below to "become" any agent on your team.

  • In the top right hand corner click where it says your name

  • Click on the "Team" tab

  • Find the agent you'd like to create the design for and click the "Actions" drop down on the right-hand side

  • Select the "become" tab

  • Pick a template and start designing!

A

Q

How do I "become" an agent in Brand Studio?

A

New agents are not automatically added to teams/offices in the back end of Brand Studio. Managers should send over new team members to slasar@houlihanlawrence.com whenever they need them added to "My Team".

Q

I don't see my new agent, "Jane Doe" under My Team category in Brand Studio?

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